Frequently asked questions

ZECOHO is an India-focused zero-commission hotel booking platform. We help hotels increase direct bookings without a per-booking commission. Eligible direct bookings may offer potential savings of 15–25%; savings vary by property and booking. ZECOHO earns through hotel subscription plans, separate from its 0% per-booking commission.

Hotels, lodges, guest houses, resorts, homestays, villas, hostels, serviced apartments, and boutique stays can onboard on ZECOHO. We're built specifically for India's mid-market and independent property segment.

Yes. Initial onboarding and submission are free, and you'll never pay a commission on any booking. To keep a listing live, hotels need an active subscription plan or an approved administrative waiver. Subscription terms and pricing are shown separately.

Typically 24–72 hours after you submit complete documents and high-quality property photos. Properties with cleaner submissions and full photo sets go live faster. Complex KYC cases can take up to 7 working days.

Yes. Newly launched properties are welcome as long as you're operationally ready and have valid business documentation (PAN, bank details, business registration). No track record required.

ZECOHO is India-focused, with particular emphasis on Tier 2 and Tier 3 cities where hotels feel OTA commissions the hardest. International expansion isn't on the immediate roadmap — we want to dominate the Indian independent and mid-market segment first.

Your property needs: at least one room category configured with photos, valid business identity (PAN required, GST if applicable), an active bank account for payouts, a phone number we can reach you on, and basic guest amenities. That's it — no complicated pre-qualification.

Yes. Independent stays, homestays, and vacation rentals are supported, subject to standard KYC and document verification.

Yes. Hotel groups, chains, and individual owners managing multiple properties can run everything from a single ZECOHO account with a unified dashboard.

No. Properties below the GST exemption threshold can onboard with just a PAN. If you become GST-registered later, you can add the GST number to your ZECOHO profile.

ZECOHO uses owner KYC, required documents, administrative review, property approval, and location verification before a property goes live. This is ZECOHO's internal verification process and does not guarantee physical inspection, safety, quality, or a fraud-free stay.

Yes. Documents are encrypted in transit, stored securely, and shared only with the verification team. We follow Indian data-protection norms and never share KYC documents with third parties.

You can create the listing yourself through our guided wizard, or get help from ZECOHO onboarding support. Most hotels complete it in 30–45 minutes on their own.

Property description, room categories with photos, amenities, check-in/check-out policies, cancellation rules, location (with map pin), and contact information. The wizard walks you through each step.

Minimum 10 photos to go live, but properties with 20+ photos typically see meaningfully higher booking conversions in our category. Cover all room types, washrooms, lobby/reception, exterior, restaurant (if any), and any standout amenities.

Professional, well-lit, landscape-orientation photos work best. Cover: rooms (all categories), washrooms, reception, exterior shot from street, restaurant, common areas, and any nearby attractions or landmarks.

Yes. Prices, images, policies, amenities, and descriptions can be updated anytime from your dashboard — no approval cycle needed for most changes.

Yes. Our team provides guidance on SEO-friendly descriptions, photo quality, pricing strategy, and conversion optimization. Premium subscription hotels also get one-on-one listing audits and personalized improvement plans.

Through the ZECOHO partner dashboard in real-time. You can update base prices, weekday/weekend rates, seasonal pricing, and per-night calendar overrides. Channel manager integration is on the roadmap for hotels syncing across multiple OTAs.

Yes. You can configure peak-season, off-season, and date-specific pricing.

Yes — separate weekday and weekend rates are supported, including custom day-of-week pricing.

Yes. You can close inventory for specific dates, room types, or your entire property — instantly from the dashboard.

Yes. You can set minimum night requirements per room type and per date range — useful for peak season or holiday weekends.

Bookings appear in real-time on your ZECOHO dashboard. You'll also receive email and WhatsApp confirmations for every booking, so you never miss one.

No. ZECOHO uses a hotel-confirmation model: the guest submits a request, it starts as pending, and the hotel accepts or rejects it before the booking is confirmed.

Bookings on ZECOHO begin as guest requests and are confirmed only after the hotel accepts them. Any rejection should be handled promptly rather than at the last moment. In rare cases (overbooking, force majeure, guest documentation issues at check-in), you can request a cancellation with valid reason. We strongly discourage frequent rejections because they affect the guest experience and the property's trust standing.

You define your cancellation policy during onboarding — flexible, moderate, or strict. Guests see your policy before booking, and cancellations are handled per your rules.

Yes, based on your cancellation and no-show policy. ZECOHO doesn't override your house rules.

ZECOHO currently charges hotels 0% per-booking commission — that's the founding principle and the name of the company (ZEro COmmission HOtels). Our revenue model is transparent: - 0% booking commission - Separate hotel subscription plans, including ZECOHO Premium at ₹5,999 per quarter including 18% GST The current guest platform fee is ₹0 / 0%. Property payment policies still apply.

ZECOHO currently does not collect payment from guests. Guests can pay the hotel where the property's payment policy allows it; some hotels may require an advance or deposit directly under their stated policy. There are no ZECOHO payout cycles for room payments because the property handles its own collection policy.

Guests can pay at the hotel where the property's payment policy allows it. ZECOHO currently does not collect payment from guests. If a hotel requires an advance or deposit, the guest pays the hotel directly under the property's stated policy, and the hotel should communicate that requirement before confirmation.

No, ZECOHO currently does not collect payment from guests at booking. Guests can pay at the hotel where the property's payment policy allows it. If a hotel requires an advance or deposit, the guest pays the hotel directly under the property's stated policy.

Yes. International guests can book ZECOHO-listed hotels — the booking flow is the same as for Indian guests. ZECOHO currently does not collect payment from guests. Guests should check with the hotel in advance about payment timing and accepted payment methods, including whether an advance or deposit is required.

Yes. Every onboarded hotel gets access to a partner dashboard with booking management, calendar pricing, photo uploads, earnings reports, and guest details.

Yes. The ZECOHO partner dashboard works on mobile and desktop. A dedicated mobile app is on the roadmap.

Yes. Every onboarding hotel gets a guided walkthrough call, written documentation, and ongoing email/WhatsApp support.

ZECOHO drives bookings through: - Better visibility for your hotel on search engines and travel discovery - Lower prices for guests (because we don't take a commission cut), which means more guests choose your hotel - Direct-to-hotel traffic — we don't intercept your bookings or hide your brand - Targeted promotion of your property to travelers looking for hotels in your city - Marketing support to help you build your own customer base, not just rent ours

Yes. Every ZECOHO property page is built to appear in Google search results when travelers search for hotels in your city. Your hotel can show up in Google search, Google Maps, and Google's hotel listings for traveler queries — without you having to do anything technical.

Yes. Marketing support includes social media content guidance, SEO-friendly listing optimization, paid performance campaigns (premium subscribers), and branding consultation. We work with hotels to build their direct brand — not erase it under our name.

Yes. High-quality photos, complete descriptions, guest reviews, fast responsiveness, and consistent pricing all improve your visibility on ZECOHO and in search engines.

Yes. Verified guests can leave reviews after their stay. Only guests with confirmed bookings on ZECOHO can review your property.

Yes — and we strongly encourage it. Professional, prompt responses (even to critical reviews) significantly improve booking conversions for future guests.

Yes. Hotels can flag reviews they believe violate our guidelines (fake, abusive, off-topic, or not from a verified guest). ZECOHO investigates flagged reviews and removes those that breach moderation policies.

ZECOHO may suspend or remove listings that violate platform standards — including misrepresentation, repeated booking rejections, fraudulent practices, or guest-safety issues. We always notify hotels before action and allow a response window where possible.

Hotels are responsible for complying with local laws and regulations including business licenses, tax registrations, and guest registration requirements. ZECOHO does not provide legal advice — please consult a local professional for jurisdiction-specific obligations.

No platform can guarantee bookings — that depends on your pricing, photos, reviews, location, and seasonal demand. What we can guarantee is that you keep 100% of your room revenue — ZECOHO charges zero commission on bookings — plus you control your pricing and own your guest relationship.

Support is available through: - In-app chat in your owner dashboard - Email: [email protected] - WhatsApp: +91 78198 20691 - Phone helpline: +91 78198 20691 (09:00 AM – 06:00 PM)

Yes. The ZECOHO onboarding team is available to walk you through documents, photos, listing setup, and first-week setup — at no extra cost.

Reach out via in-app chat in your owner dashboard, email [email protected], or WhatsApp +91 78198 20691. We aim to resolve technical issues within 24 hours.

Yes. You can pause your listing for any duration — vacation, renovation, off-season — and reactivate anytime from the dashboard.

You can request permanent deactivation through partner support. We'll preserve your booking history and earnings records for compliance, but your listing won't be visible to guests.

No. ZECOHO will never force discounts on hotels. You set your prices — we don't dictate them, manipulate them, or run hidden discount campaigns at your expense. We don't run "first-day sales," "secret deal" prices, or any of the predatory pricing tactics OTAs use to undercut hotels.

Absolutely. ZECOHO is built on the belief that hotels deserve to own their brand identity, guest relationships, and pricing power. We list your hotel by its actual name, link to your direct website where applicable, and share guest contact details with you. You're a partner, not inventory.

Yes. That's central to ZECOHO's mission. Every booking on ZECOHO costs you 0% commission versus 15–25% on traditional OTAs. Over time, this lets you drop your room price by the commission you'd have paid an OTA, so guests pay less and choose your hotel more often — while you cut your dependency on platforms that take a quarter of your room revenue.

Three reasons: 1. Aligned incentives. ZECOHO charges 0% commission. We only earn when hotels actually grow bookings — we don't profit from your room revenue. 2. Transparent revenue model. Hotel subscription plans only — no per-booking fee, no revenue share. No hidden cuts, no discount manipulation, no commission creep. 3. Founders who answer the phone. Built by Pushkar Bhatt and Anuj Joshi — small team, hotel-first, accessible to partners directly. We're building the platform we wished existed when we looked at what OTAs do to independent hotels.